Community Bank general public questionnaire

This is a voluntary and anonymous questionnaire. At no stage will you be requested to reveal your name. Please take a little time to complete it. It is very important to us that your responses might help us to develop ideas around a Ware financial proposition for the town, so called community bank. Other options may present themselves based on your feedback.

In what capacity are you answering this survey? *

Your year of birth *

Frequency of payment for goods and services by payment type:

By cash *

At least once a week
2-3 times a month
Once a month or less
Never

By cheque *

At least once a week
2-3 times a month
Once a month or less
Never

By credit card *

At least once a week
2-3 times a month
Once a month or less
Never

By debit card *

At least once a week
2-3 times a month
Once a month or less
Never

By electronic transfer *

At least once a week
2-3 times a month
Once a month or less
Never

Has the way that you pay for goods and services changed over the last five years?

Pay by cash *

More frequently
Less frequently
No change

Pay by cheque *

More frequently
Less frequently
No change

Pay by direct/credit card *

More frequently
Less frequently
No change

Pay by direct debit/standing order *

More frequently
Less frequently
No change

Pay by electronic transfer *

More frequently
Less frequently
No change

How important is it that you have access to cash/change? *

In general, have you changed the way you manage money through different channels over the last five years?

Online *

Use more
About the same
Use less
I still don't use

Telephone *

Use more
About the same
Use less
I still don't use

Bank counter *

Use more
About the same
Use less
I still don't use

What do you value most about the branch that you use for your business banking activities? (select your top 3)

First choice *

Second choice *

Third choice *

Do you have concerns about online banking? *

If yes, what constraints do you have in terms of doing more banking online?: *

Are you aware of the following banking services offered by the Post Office?

Withdraw cash over the counter *

Yes
No
My post office does not provide this service

Paying in cash *

Yes
No
My post office does not provide this service

Paying in cheques *

Yes
No
My post office does not provide this service

Do you ever carry out banking activities at the post office? *

Yes and I have used it
Yes, but I haven't used it
No
Don't know/not sure

Is there currently a mobile bank service which visits Ware? *

Yes and I have used it
Yes, but I haven't used it
No
Don't know/not sure

Do you use a Credit Union? *

Yes and I have used it
Yes, but I haven't used it
No
Don't know/not sure

Thinking of Ware banking facilities do you think we need more banking services in Ware? *

Yes
No
No view

If so, what bank services would you use in Ware if available?

Over the next 12 months, I plan to: (Check all that apply)

Please use the space below to offer us any comment(s) on any of your answers. We would also appreciate any comments you would like to offer us on any services and especially on anything you feel the might offer Ware better financial services.